Robert Hilsky
Product, UX, & Accessibility Expert
I am a champion for users, leveraging data-backed trends to enhance their experience. I prioritize accessibility, ensuring that people with disabilities are not left behind by the products I create.
Additionally, I stay up to date with advancements in Artificial Intelligence, utilizing AI as a work companion and implementing it in the products I build.
Accomplishments
Scaled Company
Accessibility Roll-Out
Was one of Prudential's Accessibility leaders during the initial roll-out.
Accessibility Representation
Spoke at multiple Accessibility conferences.
World’s First Esports Camp
Planned and executed the world’s first esports industry training camp. Check this article out!
Redesigned User Onboarding
Digital Playbook
Created digital playbooks to guide internal processes at multiple companies and agencies.
Successfully adding AI in a corporate product
User insights and prototypes leveraged in order to get approvals up and down the ladder.
Trended on X.
Produced an esports event that trended #2 in the world.
Experience
2020-CURRENT
Manager, User Experience Architect
Leading experience initiatives for multiple projects in the health sector, public sector, and core Sales Cloud product.
- Led the experience design of a customer-facing system for a major healthcare company. Including a native mobile app & quality assurance for over 300 accessibility issues.
- Conducted comprehensive user research, prototyped design solutions, and collaborated with cross-functional teams to enhance user experience and product usability.
- Facilitated user feedback sessions, crafted comprehensive reports, and presented findings to leadership to secure funding for user-specific features.
- Worked on implementing new AI features into the Salesforce product. Also helped illustrate AI features in a pre-sale's environment to sell to clients.
- Participated in the Accessibility Champion Program. Presented accessibility challenges and solutions related to Salesforce products. Engaged in discussions on enhancing accessibility features for core products.
2019-2020
Experience & Product Designer
Leading experience initiatives for clients in healthcare, telecommunications, media sectors.
- Introduced User Experience Principles to the company and installed UX deliverables into product timelines.
- Revamped the digital product QA reporting process and introduced full internal accessibility testing.
- Trained Developers, designers, & QA team on how to properly test for section 508 compliance.
- Gathered company-wide data for RFPs, translating technical documentation into layman’s terms.
- Restructured digital product pricing, introducing monthly client payments to justify support and maintenance.
- Improved the content manager experience for digital projects, advocating for CraftCMS over WordPress.
- Compiled an internal playbook to assist employee onboarding and guide office expansion.
2014-2018
Founder & Product Designer
Laid a national framework for amateur esports events.
- Scaled a local esports company to a national brand.
- Collected participant data to improve the overall player & spectator experience at all NSG events.
- Created and optimized a live broadcast system that only required 1 producer to execute a high quality live stream of NSG events.
- Managed multiple teams — Broadcast Production & Design.
- Designed an event listing Wordpress plug-in — made it easier for participants to find events, but also could be content managed by any employee in the company.
- Used internal data and external data to launch new NSG events.
2013-2017
User Experience Architect
Selected to help build Prudential Retirement’s first UX Team.
- Operated across multiple departments — trained employees on the importance of UX & Accessibility. Also acted as the main point of contact for any UX related questions or problems.
- Designed a user-friendly and WCAG AA compliant templating system for over 300 client sites.
- Participated in the complete redesign of
prudential.com — including user testing, user research, prototyping and hands on front-end coding. - Represented Prudential at numerous accessibility conferences. Presented technology and processes used to roll out an accessibility mandate throughout the whole corporation, in under one year.
- Created multiple digital products — Foundational planning, wireframing and prototyping. Following projects to the end, QA’ing and solving accessibility issues.
2010 - 2018
Experience & Product Designer
Main contact for all things UX and Accessibility. Jarvus is a web development firm located in Philadelphia. Completing projects for clients in government, education, and private industries.
2010 - 2011
Art Director
Hired to build design department and its processes. Launched numerous brands in to national department stores — including Bed Bath & Beyond and Target.
2007-2008
Lead Multimedia Designer
Participated in the complete redesign of the company’s main web application “Control Center 7.” Tasks included UI design, User data analysis, Q/A, & flash development.
Printable Resumes
Contact Me
Robert Hilsky
732.757.5919
rhilsky@gmail.com